You can return items purchased on dandeutschopticaloutlook.com for a full refund within 14 days of receipt. The item must be in new and unworn condition. Make sure to send all the items that were included in the original shipment. Returns that have visible signs of wear or do include all components of the original order will not be accepted for return.
Please initiate your return on our Contact Us page.
We do not offer free shipping for returns. You may return the item yourself using a carrier of your choice, we can provide you with a return label, or you can drop off your item in one of our shops.
Using your own carrier
If you use your own carrier, you are responsible for making sure it arrives safely. Please return your item(s) with a trackable shipping method so we can make sure it gets to the right place. Insuring your package is highly recommended.
Request a label
We’re happy to provide you with a return label upon request. Simply select this option with your return request. If you have a preferred carrier, please let us know. To cover shipping costs, we charge $12 for a return label, which will be deducted from your refund amount.
Glasses that have been personalized in any way, including custom lenses are not returnable. If there is something the matter with your order, please let us know as soon as possible so that we can make it right.
Due to the complexities of international import and export customs and duties, international orders are not returnable. If there is something the matter with your order, please let us know as soon as possible so that we can make it right.
In Store Purchases
Note that this return policy only applies to purchases made on our website and differs from the return policy for our brick and mortar shops.