You can return sunglasses purchased on dandeutschopticaloutlook.com for a full refund within 14 days of receipt.  The item must be in new and unworn condition.  Contact-us before shipping in order to request the return mailing address.  Please return the items with a trackable shipping method so we can make sure it gets to the right place.  Send the case, too, as well as any other items that were included in the original shipment. 

Customization

Glasses that have been personalized in any way, including custom lenses are not returnable.  If there is something the matter with your order, please let us know as soon as possible so that we can make it right.

In Store Purchases

Note that this return policy only applies to purchases made on our website and differs from the return policy for our brick and mortar shops.