Refund policy

Returns

You may initiate a return within 30 days of delivery. Returns must be shipped and scanned by the carrier within 7 days of return authorization.

Items must be returned in original condition: unworn, undamaged, and in original packaging, including all accessories and components. Frames are shipped with a tamper-evident security sticker and must be returned with the sticker attached, unaltered, and in its original position. Items showing signs of wear, damage, alteration, or a missing, detached, damaged, or reapplied security sticker will not be accepted. All returns are subject to inspection upon receipt.

Returns that do not meet this policy will not be refunded and will be shipped back one time to the original shipping address. If that shipment is refused, unclaimed, undeliverable, or otherwise returned to us, the customer will be responsible for arranging and paying for any additional shipping.

If you received a damaged or incorrect item, please contact us and we will arrange a complimentary return.

The following items are not eligible for return or refund: custom or made-to-order items, including prescription lenses; final sale items; and gift cards. Orders shipped to freight forwarding services are also ineligible for return.

How to Initiate a Return

All returns require prior authorization. To initiate a return, please visit our returns portal.

Return Shipping

U.S. customers may request a prepaid return label for a flat fee of $16, deducted from the refund, or ship with their own trackable and insured carrier at their own expense. International return shipping options and costs are displayed in the returns portal. Return shipping costs are the responsibility of the customer.

Eligible items may also be returned at any of our store locations. Please initiate the return through our returns portal before bringing the item to a store.

Refunds

Approved returns are refunded to the original form of payment. Please allow 3–5 business days after receipt and inspection for your refund to be processed; your financial institution may require additional time. Original shipping charges are non-refundable.

Right of Withdrawal for EU and UK Customers

EU and UK customers may cancel an eligible online purchase within 14 days of delivery through our returns portal. After notifying us of the cancellation, the item must be shipped back within 14 days. The cost of standard delivery will be refunded; any additional cost for expedited or upgraded delivery and the cost of return shipping are the customer’s responsibility. This right does not apply to custom or made-to-order items, including prescription eyewear.

In-Store Purchases

This policy applies to online purchases only. For items purchased in store, please contact the location of purchase directly.

Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your order will apply.