Shipping policy
Shipping
Domestic Shipping (United States)
- Standard Shipping — Free: Processed within 3–5 business days and shipped via ground service.
- Expedited Shipping — $20: Processed within 1–2 business days and shipped via 2-day service.
- Overnight Shipping — $65: Orders placed before 11:30 a.m. Pacific Time ship the same business day. Orders placed after 11:30 a.m. Pacific Time ship the next business day.
All shipments require a signature upon delivery. We do not ship to PO boxes.
Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.
International Shipping — New
As of March 25, 2026, we now ship to over 200 countries worldwide. International orders are processed within 3–5 business days. Estimated delivery is typically within 7 business days after shipment, not including customs processing, which varies by country and is outside of our control.
International checkout is handled through Global-e. Duties and taxes are calculated and collected at checkout — no additional charges upon delivery. Prices are displayed in your local currency.
Orders shipped to freight forwarding addresses are final sale and not eligible for return.
Shipping Confirmation & Tracking
You will receive an email confirmation with tracking information once your order ships. Please allow up to 24 hours for tracking updates to appear.
Local Pickup
Local pickup may be selected at checkout. You will receive an email notification when your order is ready — please do not attempt to collect your order before receiving this confirmation.
Orders already in stock at your selected location are typically ready within 24 hours. If a transfer between locations is required, please allow up to 2 business days. Weekend and holiday orders may require additional processing time.
Please bring your order confirmation and a valid government-issued photo ID matching the name on the order. Orders are held for 14 days from the date of pickup notification. Uncollected orders may be restocked and refunded in accordance with our return policy.
Returned to Sender
We are not responsible for packages refused at delivery or left unclaimed. If a shipment is refused, unclaimed, or returned to us due to an incorrect or undeliverable address, the order will be treated as a return. Any originally provided free shipping will be waived, and the carrier's return fee as well as the original outbound shipping cost may be deducted from the refund. If you would like the order reshipped, a new shipping charge will apply.
Carriers
Domestic orders are shipped via FedEx or UPS depending on service and destination. International shipments are managed through Global-e. Once an order has been shipped and accepted by the carrier, ownership and risk of loss transfer to the customer. Once a shipment has been marked as delivered, we are not responsible for lost or stolen packages. Please ensure delivery to a secure location.
We may update this policy from time to time. The version in effect at the time of your order will apply.